Privacy Policy

Effective Date: 13 August 2025

Ward 2 Pty Ltd trading as Toowoomba Plastics Polytanks (“we”, “us”, “our”) is committed to protecting the privacy of our customers and ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains what personal information we collect, how we use and store it, and your rights in relation to that information.

Information We Collect

We collect the following personal information from customers when placing an order or making an enquiry:

Full name
Delivery address
Phone number
Email address

We do not collect or store payment information. All online payments are processed securely via third-party providers WooPayments and Stripe Payments.

How We Collect Information

We collect personal information through:

online order forms on our website
phone orders
email orders
in-person purchases at our factory

Why We Collect Your Information

We collect personal information for the purposes of:

Processing or fulfilling your order
Delivering your product(s)
Providing after sales support
Maintaining accurate order records for reference

How We Store and Protect Your Information

We store all personal information in secure, encrypted software and secure cloud storage systems.
Access to this information is restricted to authorised staff only.

Sharing of Information

We will only share your personal information with:

Freight companies for the delivery of automotive tanks
Payment providers for processing payments for all orders

We do not sell or share your personal information with any other third parties.

Cookies and Tracking

Our website does not use cookies, analytics tools, or other tracking technologies to collect personal information.

Marketing Communications

We do not send marketing emails or SMS messages.

Retention of Information

We retain personal information indefinitely to allow us to refer back to previous orders where necessary (e.g., for warranty or customer service purposes).

Overseas Disclosure

We do not sell or ship products overseas and do not disclose personal information outside Australia.

Access and Correction

You may request access to the personal information we hold about you or request corrections if you believe it is inaccurate. To do so, please contact us using the details below.

Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us in writing. We will investigate your complaint and respond within a reasonable time.

Contact Us

Toowoomba Plastics Polytanks
1 Civil Court, Harlaxton QLD 4350
Phone: 07 4638 2766
Email: info@toowoombaplastics.com.au